iHeart Smiles | Terms and Conditions
Welcome to iHeart Smiles. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General
iHeart Smiles ("we," "us," or "our") provides dental services and related information through our website and physical clinic located at 47 Kirkwood Road, Tweed Heads NSW 2485.
2. Appointment and Service
- Appointments must be made in advance via phone (07) 5523 1666 or email info@iheartsmiles.com.au.
- Cancellation or rescheduling requires at least 24 hours’ notice.
- We reserve the right to refuse or discontinue services at our discretion.
3. Pricing and Payment
- All prices for treatments and services are available upon request.
- Payment is due at the time of service unless otherwise agreed.
- We accept payment methods as communicated during booking.
4. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy. For details, please contact info@iheartsmiles.com.au.
5. Liability
- iHeart Smiles provides services with reasonable care and skill but cannot guarantee specific results.
- We are not liable for any loss or damage arising from the use of our services or website.
6. Website Use
- The content on our website is for informational purposes only and does not replace professional medical advice.
- Unauthorized use or reproduction of our content is prohibited.
7. Changes to Terms
We may update these terms at any time without prior notice. Continued use of our services or website constitutes acceptance of the updated terms.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@iheartsmiles.com.au
Phone: (07) 5523 1666
Address: 47 Kirkwood Road, Tweed Heads NSW 2485
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FAQs
Find answers to your most pressing questions about our dental services and treatments.
We offer a range of advanced dental treatments, including veneers, full mouth rehabilitation, and more. Our team is dedicated to providing personalized care tailored to your specific needs. Schedule a consultation to explore the best options for you.
Treatment costs depend on the specific treatment and the complexity of your case. We provide a written quote covering the full fee before any treatment begins, so there are no surprises. Most private health funds with extras cover contribute to general and some major dental work, and we process claims on the spot through HICAPS at both clinics. Payment plans are available through Smile Right, PayPal, Square, Afterpay and Humm, with terms, fees and eligibility criteria set by each provider. Please contact us for an estimate tailored to your treatment plan.
We use local anaesthetic for any procedure that would otherwise be uncomfortable, along with topical numbing gel before injections, and we work at a pace you control. Most patients report little or no discomfort during treatment. Some tenderness afterwards is normal for certain procedures, and we will explain what to expect and how to manage it before you leave. If you feel anxious about dental treatment, let us know when you book so we can allow extra time and talk through your options.
Scheduling an appointment is easy! You can book online through our website or call our office directly. Our friendly staff is here to assist you in finding a convenient time.
Post-treatment care is essential for optimal recovery and results. We provide detailed instructions tailored to your specific treatment. Our team is available for any questions or concerns you may have during your recovery.
Yes, iHeart Smiles accepts all major health funds. We work directly with your health insurance provider to ensure your claims are processed efficiently. If you have any questions about coverage or need assistance with claims, please feel free to contact us at info@iheartsmiles.com.au or call (07) 5523 1666.
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